JULY - 20239Shifting to global client-led solutions This change represents a significant shift, from bank-led, functionally-driven, often country or regionally specific solutions to digital, global and client-led solutions. Treasurers, finance teams and the IT colleagues that support them need to be able to configure their set-up, preferences and processes themselves, so that in-person interactions with banks can be targeted towards more strategic discussions where the bank's expertise and the quality of the personal relationships are most valuable.This is a vision, responsibility and challenge that global banks such as Deutsche Bank is embracing as part of the bank's commitment to making it easy for clients to do business with it. For international banks supporting clients in multiple jurisdictions around the world, delivering a consistent client experience using digital technologies is more difficult than for local banks delivering solutions in an individual market, given the diversity of cultural, regulatory and language requirements of global clients. The bank is building the principles of client control, excellent client experience, global consistency and long-term relationships into its Autobahn portal, its digital multi-channel gateway for corporate and Institutional clients to access products and services. For example, through the Corporate Bank Portal powered by Autobahn, clients have the ability to initiate and track services and queries digitally, globally and instantly. Initially, the new portal supports cash management service requests, including status tracking and secure document sharing but this is being extended across the full range of Deutsche Bank services. Our clients appreciate the global control and visibility over banking services that the portal offers, and the ability to simplify processes and controls and reduce issues and queries.An integrated approach to global digital bankingThis global approach to product design and delivery is essential for clients operating in different countries. A bank could choose to bring together local solutions through a single `front end'. However, this approach can result in fragmented processes, controls and user experience. Instead, a globally consistent approach enables clients to benefit from the same user experience, whilst taking into account specific local regulatory and payment needs in as many jurisdictions as possible.The use of a single, integrated platform which supports simpler processes and end-to-end digitisation also plays an important role in supporting clients in their cyber and fraud risk management strategies. Firstly, manual, paper-based processes are prone to error, omission and fraud, which digital solutions with auditable processes, approvals and user permissions can help overcome. Secondly, the use of multiple, digital solutions for discrete tasks, or in specific countries or regions makes a company vulnerable to cybercriminals and fraudsters who can exploit inconsistencies in processes, user rights and training.Digital banking is a key requirement for corporate and institutional clients around the world. Given the diversity and complexity of cultural and regulatory requirements in each country, the bespoke needs of each client, and the need to ensure the highest level of security over flows and data, only few banks are in a position to meet the needs of organisations operating internationally. Key to this is an absolute commitment to security, a client-centric culture and strategy, deep expertise across all footprint markets, and a global approach to innovation and client relationships. BCDigital banking is a key requirement for corporate and institutional clients given the diversity and complexity of cultural and regulatory requirements in each country, the bespoke needs of each client, and the need to ensure the highest level of security over flows and data
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