MARCH - 20218In 1999 when I embarked on my career in IT I had come out of university where I had always worked part-time in the service industry. I was a people person, a pleaser, somebody that wanted to ensure that my customer was having the best meal, buying the right product or drinking the nicest drink.When I started my first support role, I will always remember thinking to myself `why does everyone look down on IT.' From the time I had been able to use a personal computer to that point it was quite clear that this was the future and embracing technology was the way to go.Fast forward a couple of years. I was now in the city working as a Support Analyst for a law firm. Lawyers work hard and expect things to just work, I respected that but added a twist of bring manners and politeness to the company, I would make a point of saying hello to staff in the morning, I would talk to them during the day By Paul Norton, Group Chief Technology Officer, OneSavings BankIMPROVE SERVICE ­ KNOW YOUR BUSINESS TO INCREASE VALUEMY OPINIONIN
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