OCTOBER - 20195CONTENTSCXO INSIGHTS 08Real-Time Processing: Always on TransactionsChristopher Ward, EVP & Head-Product Management, PNC38The Collaboration between Banks and Service Providers in the Digital EraPhilipp Buck, Digital Banking Expert and Manager, Soranus402825Balancing Connection & Technology in RetailWe Go Together (or Having It All): Combining Tech and In-Person Banking in the NeighborHubShelly Loftin,SVP,Retail Banking, American Bankers AssociationNicole Sherman, SVP, Market Region Manager, Columbia BankWhy Delivering Reliable Digital Solutions Makes a Difference?Jennifer Mott, Retail Banking EVP, WesBanco36Customized Service Through ITMs Leads to Efficient Staffing and Meaningful InteractionsShonAguero, Executive Vice President, Retail Banking Executive,Landmark Bank34Fintech Partnerships & the Future of Digital BankingChris Tremont, EVP / Virtual Banking, Radius Bank22IN MY OPINIONPg 10 - 11IN FOCUSTech's Lesson: Meet Consumer Banking Expectations Every Step of the WayRich Fusinski,SVP & CIO,Flagstar Bank
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