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The banking sector is experiencing tremendous shifts in its business models with a myriad of new global regulations, rapidly evolving customer expectations, and continuing economic uncertainty. Contrary to relying heavily on retail deposits, like in the traditional financing model, banks now increasingly depend on market-based funding. Furthermore, “the Return on Equity levels have nearly halved compared to the levels seen before the 2008 financial crisis. Market conditions have put a lot of pressure on the banks: $100 billion in capital markets revenue have disappeared over the last 7 years whilst costs have remained near flat or increased, leading to major cost overruns,” begins Philippe Chambadal, CEO, SmartStream Technologies
Every facet of the financial industry is embracing the transformation to digital, and loan processing is no different. “CIOs and CTOs for financial services companies, and lenders in particular, are seeking to optimize processes and reduce costs, while complying with regulatory guidance and ultimately growing their business by delighting their customers. Consumers expect to be able to conduct their financial transactions at any time of day on their phone, tablet, or computer,” explains Amy Brandt, President and COO of Docutech. “For the lending industry, whether it is a mortgage, HELOC or auto or student loan, information and technology leaders are increasingly focused on facilitating loan documents in a real-time, streamlined, and paperless environment.” Ty Jenkins founded Docutech in 1991 with a passion for simplifying the document process for the financial services industry. Today, the software company offers a range of document technology solutions and services for mortgage, home equity, and consumer lending from document generation to eDelivery, eSign, print fulfillment, and more. As an enterprise lending solutions provider, Docutech provides the solutions that help CIOs and CTOs solve for efficiency, compliance, implementation, customer experience, as well as LOS implementation and integration changes. The company emphasizes building a long-term relationship that lenders can trust across the enterprise, beyond point specific vendors. Docutech’s flagship product, ConformXTM, is a state-of-the-art webbased dynamic document generation engine that generates and delivers more than two million transactions per month.
Assists organizations in managing export, international trade and financial compliance obligations with a comprehensive and cost-effective suite of online and integrated solutions.

Ursula Cottone, Chief Data Officer, Citizens Bank [NYSE:CFG]

Michael Wilson, EVP and CIO, First Financial Bank Texas

Bill Kloster, CIO, SEH

James Mazarakis, EVP & CTO, WSFS Bank


Stacy Cox, SVP & COO, Croghan Colonial Bank
Wealth management services reduce financial stress, provide security for families, and assist individuals in preparing for retirement.
Automated KYC systems ensure banks consistently comply with regulatory standards by integrating up-to-date compliance protocols.
Risk Control for Better Margins
Digital credit assessment, credit-collection analytics, and other early warning systems stand vigilant making the life of a bank’s CIO easier. Meanwhile, on the administrative side, technologies like AI, speech recognition, and VR are showing potential to revamp the banking UX for consumers. Seated atop huge datasets including demographics, econometrics, cash-flow cycles, liquidity needs, and costs of capital, these user-facing technologies powered by analytical engines will give the much needed competitive edge that banks will need in times of the rising overtake by digital currency.
These technologies coupled with higher interest rates in the wake of the changing governments will give banks more room to increase their profit margins. Experts believe that this should be ample enough to cover the changes that are set to occur in the form regulatory amendments and modifications to existing reforms, plus a chance to recuperate.
In an effort to help banks make the right move, Banking cio outlook has come up with its annual special edition on banking, with a curated portfolio of providers in the space as well as insights from leading banks in the nation.
Let us know your thoughts!