Alan Connors, CEO Setting up a framework to enable digital transactions requires a lot of work for businesses. While banks and other financial entities exist, merchant service companies are often the quickest way to secure a digital payment solution. However, not all service providers are created equal and can leave customers shortchanged.
Some entities may even mislead customers due to a lack of clear communication, causing misunderstandings regarding payment card industry security standards and other details related to payment processing. Compounding the challenges of rising costs and fierce competition, SMEs also lack the resources to find a reliable partner who can assist them from onboarding and beyond, offering a cost-effective solution that balances their expenses.
A leader in payment processing, ÍOCsave is the largest merchant service company in Ireland, partnering with Worldpay as its payment acquirer for smooth transactions. It provides cost-effective solutions for small and medium businesses and builds strong, long-term, consistent relationships with SME owners to educate and nurture merchants and increase their business turnover.
Benefiting businesses, the company offers a digital payment platform named ÍOCPay. It helps clients with faster payments through a simple link that provides a one-step checkout without any hardware. The service is cost-effective and customizable, including the feature to take recurring payments weekly, monthly, or annually. ÍOCPay also offers a branding feature for customers’ accounts with options to select background images, add their logo, and even change color schemes.
Along with ÍOCPay, the company offers other services like till rolls, portable card machines, and over-the-phone payments (with a choice of online virtual terminals). The company also has a wealth of experience in E-Comm, allowing websites take payments, Pay By link and a wide range of EPOS solutions. It offers them cost-effective solutions with a quick response time and resolves queries faster than its competitors in the market.
“Since the very beginning, transparency, honesty, and integrity have been our main motivators to serve clients seamlessly,” says Alan Connors, CEO at ÍOCsave.
ÍOCsave believes that building relationships is a two-way street. It strives to develop strong and close relationships with its clients and stays in contact through email blasts, physical meetings, and direct phone contact with sales representatives. Every six months, ÍOCsave calls its clients to check if everything is running smoothly and to ensure they aren’t facing any issues. These efforts help the company build long-term client retention and make it one of the highest-retaining partners among all Worldpay partners.
Since the very beginning, transparency, honesty, and integrity have been our main motivators to serve the clients in a seamless manner 
Its exceptional customer service is a result of the experienced staff at ÍOCsave. The company ensures its new employees are proficient in creating a positive experience for its customers and offers one-on-one mentoring and in-depth training. The team is led by Ray Desmond, the national sales manager, whose experience enables the company to cover the entire Republic of Ireland. ÍOCsave conducts weekly meetings to update representatives with new knowledge and advice to provide accurate information to customers. It also educates clients about industry practices and clarifies any misconceptions.
The company is bringing in innovative ideas to serve the needs of clients in the hospitality sector. People are moving to cashless platforms every day, so ÍOCsave has created a separate platform for digital tipping named Quick Tips, which will be introduced very soon. This platform is especially suited to the hospitality industry, but also would have applications in sporting and anywhere the convenience of a one off payment is required, through the clever use of QR codes, specific to an individuals’ Quick Tips account.
The combination of Quick Tips and its skilled back-office staff allows ÍOCsave to persist on its path of assisting and advising clients in every aspect of taking card payments efficiently. Having followed a simple process of offering the best client experience, the company looks poised to conquer the payment and card space while building the path for the growth of SMEs.
