Jim Milde, President of Financial Services With its consulting-led approach and foundation in application services and digital transformation, NTT DATA is no ordinary IT services provider to the financial services industry. NTT DATA’s recent acquisition of Dell Services—bringing with it a complementary infrastructure and workplace services portfolio and 28,000 employees across the globe—has enabled NTT DATA to emerge as a broad player serving all sectors of the industry, including banking, capital markets and insurance. According to Jim Milde, the president of Financial Services at NTT DATA Services, the company strives “to be an expert from the boardroom to the server room.” This vision is clearly reflected in NTT DATA’s comprehensive services tailored to financial services firms’ unique challenges.
NTT DATA’s business consulting approach brings to bear the expertise of their 1,000 financial services industry consultants and ensures solutions combine sound industry insight with a personal understanding of clients’ environments and business objectives. This expertise is key to helping clients navigate an increasingly competitive industry. Financial institutions—large and small—continue to be concerned about risk management, regulatory compliance and asset protection, in addition to stiff competition from non-traditional banks and digital disruptors, Milde observes. Targeting these concerns, NTT DATA has developed a number of regulatory compliance solutions: NTT DATA’s Banking Analyze Master (BAM) solution allows banks to integrate management of market risk and asset liability management, bringing all functions, including control of deposit and loan transactions, under a single roof. Another example is NTT DATA’s automated customer onboarding and KYC-in-a-box solution: an end-to-end integrated solution that helps retail banks enhance relationship manager productivity, streamline business processes, and significantly reduce client onboarding time.
We are proud to provide high-quality
services that help our clients optimize
costs and achieve their growth and
innovation strategies
Digital transformation and legacy modernization, with the help of the cloud, continues to be a top priority for banks. Based on an assessment of a client’s existing IT environment, NTT DATA will recommend an appropriate cloud strategy, then will build, test, and operate cloud environments to give clients a competitive advantage in the hybrid IT world. To address operational inefficiencies, NTT DATA’s Robotic Process Automation (RPA) services accelerate banks’ automation journey. By automating repetitive tasks, RPA solutions can reduce costs, improve efficiency and boost productivity. Achieving early efficiencies can bolster the automation business case and hasten “pay back” of larger digital transformation initiatives.
The company’s 30 years of rich experience in consulting and technology services positions NTT DATA as a strategic partner across a wide range of IT and business initiatives for several leading global banks. Sharing his experience, Milde states, “For more than four years, we have provided application development support for a large US bank’s digital channels division which enables digital banking for their retail consumers.” In parallel, NTT DATA’s financial services delivery center comprising more than 600 technology experts provides customer data enrichment and remediation services to the client’s specialized lending group in adherence to federal regulations. NTT DATA provides a unique blend of regulatory compliance and consulting, while addressing the evolving IT needs of the banking industry by offering digital, cloud, and automation strategies to enhance business agility.
NTT DATA emphasizes long-term commitments with its customers and partners and combines its global reach and local intimacy to provide premier solutions. The road ahead looks bright for the company and more so for its clients as they take advantage of NTT DATA’s robust portfolio of business and technology solutions to help them navigate the ever-changing digital landscape. “We are proud to provide high-quality services that help our clients optimize costs and achieve their growth and innovation strategies,” adds Milde.
NTT DATA will support the management and development of applications across Salesforce’s organization, including its internal instance of Salesforce. The applications span Salesforce Sales, Marketing, Service, Experience, and Commerce Clouds, MuleSoft, Heroku, Slack, and hundreds of third-party and custom apps.
“We love being the experts that the experts turn to and we’re proud of our partnership with Salesforce as a reseller and AppExchange partner. We have a 360-degree partnership that includes go-to-market and now a robust environment of internal applications,” said Aaron Millstone, Chief Growth Officer, NTT DATA North America. “Clients across all industries turn to us to modernize their application portfolios, and Salesforce selected NTT DATA due to our more than 40-year history in managed services as well as our global reach and expertise in Salesforce and MuleSoft services.”
“By consolidating managed services across the Salesforce stack, we can focus on building new capabilities and helping our customers use data and AI to achieve better insights for their users and better productivity for their employees,” said Juan Perez, Chief Information Officer, Salesforce.
NTT DATA has also recently selected Slack for its employees as its collaboration platform. Equipping them with Slack will give them a powerful tool to connect, share information, and work together more closely.
NTT DATA ranked 2nd worldwide in Application Implementation and Managed Services Providers by Market Share, Worldwide, 2022 in the Gartner® Market Share Analysis: Application Implementation and Managed Services, Worldwide, 2022 report [1].
With the acquisition of Apisero in 2022, NTT DATA expanded its Salesforce and MuleSoft digital talent ecosystem globally. For more information about NTT DATA’s application management and digital services, visit: https://us.nttdata.com/en/services/application-management
[1] Gartner, Market Share Analysis: Application Implementation and Managed Services, Worldwide, 2022, 23 June 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.